Jobs – Field Support Executive

As a Field Support Executive, you’ll be responsible for visiting client sites to provide timely technical and operational assistance, troubleshooting and resolving issues on-spot, and coordinating with internal teams to ensure smooth field operations and high customer satisfaction.

Roles & Responsibilities

1. Conduct on-site demos of the Nadi Tarangini device at clinics, wellness centers, and events.  
   
2. Provide training to doctors and clinic staff on how to use the device and app effectively.  
   
3. Offer first-level technical support and troubleshooting for device-related issues.  
   
4. Collect feedback from users and share with internal product/support teams.  
   
5. Coordinate with the sales and customer success team to ensure smooth onboarding and usage.  
   
6. Maintain records of visits, demos conducted, and customer feedback.  
   
7. Ensure customer satisfaction by resolving operational concerns quickly.  
   
8. Educate practitioners on the benefits and features of the product, app, and reports.

Required Skills & Qualifications

1. Previous exposure to device-based solutions (IoT/Medical Devices) is a plus.
   
2. Knowledge of CRM tools or field tracking software.
   
3. Good communication skills in English and Hindi.
   
4. Willingness to travel extensively within assigned territory.
   
5. Ability to understand technical features and explain them in simple terms.
   
6. Experience working in the wellness, healthcare, or Ayurveda industry.

Preferred Qualifications

1. Bachelor’s degree in engineering, medical technology, or a related technical field, with hands‑on experience in demonstrating healthcare devices or software to clinical professionals.
2. Strong presentation and interpersonal skills, ability to conduct product demos in person, effectively explain technical features to doctors, troubleshoot live issues, and build trust on the spot