As a Customer Success Executive – Field Operations, you will serve as the primary point of contact for customers throughout their onboarding and post-implementation journey. Your focus will be on ensuring seamless product implementation, delivering effective customer training, driving product adoption, and building long-term customer relationships. Working closely with the Sales, Product, and Support teams, you will help enhance customer satisfaction, improve retention, and ensure customers derive maximum value from our healthcare technology solutions.

Roles & Responsibilities:

1. Conduct customer onboarding and implementation visits to ensure successful product deployment. 
2. Train customers on device setup, sensor placement, product usage, and best practices. 
3. Drive customer adoption and encourage active product utilization. 
4. Conduct customer follow-ups and reactivation visits to improve engagement and retention. 
5. Monitor customer health, usage trends, and identify opportunities for proactive support. 
6. Maintain accurate customer records, visit reports, and activity updates in Zoho CRM. 
7. Troubleshoot customer issues and coordinate with Product, Sales, and Support teams for timely resolution. 
8. Gather customer feedback and provide insights to improve customer experience and product performance. 
9. Build long-term customer relationships while ensuring high customer satisfaction and retention.
   

Requirements & Skills

1. Minimum 2–5 years of experience
2. Experience in customer onboarding, implementation, customer success, and
relationship management.
3. Hands-on experience with CRM tools, preferably Zoho CRM, and customer
data management.
4. Excellent troubleshooting, communication, presentation, and stakeholder
management skills.
5. Exposure to Healthcare Technology, Ayurveda, or Medical Devices is
preferred.
6. Proficiency in regional languages will be an added advantage.

Preferred Qualifications

BAMS / Ayurveda preferred, Life Sciences, Pharmacy, Biotechnology,
Healthcare, Engineering, Business Administration

Key Attributes

1. Customer-Centric Mindset: Passionate about delivering exceptional customer
experiences and building lasting relationships.
2. Proactive Problem Solver: Takes ownership, resolves challenges efficiently, and
ensures seamless customer success.
3. Collaborative & Adaptable: Thrives in cross-functional environments while effectively
managing dynamic customer needs