As a Customer Communication Executive, you will act as a bridge between our company and our customers in the healthcare technology sector. Your focus will be on maintaining high-quality, professional and polite communication across all touch points (inbound, outbound, email, service follow-ups etc.), ensuring customer satisfaction, supporting sales and operations, and helping in the growth of relationships with existing and prospective clients.

Roles & Responsibilities:

1. Handle inbound and outbound calls with customers in a professional and polite manner
2. Maintain effective communication with clients to understand their requirements and
   provide accurate information.
3. Assist in sales support by coordinating with the sales team for lead follow-ups and
   customer updates.
4. Schedule and manage doctor appointments / service appointments as required.
5. Coordinate with the operations team to ensure smooth service delivery.
6. Maintain customer interaction records
7. Resolve basic customer queries or escalate them to the concerned department.
8. Provide excellent customer service to enhance satisfaction and build long-term
   relationships.

Requirements & Skills

1. Minimum 1–3 years of experience in customer handling / telecalling / operations
   coordination (preferred).
2. Excellent verbal and written communication skills.
3. Pleasant personality with strong customer service orientation.
4. Ability to multitask and coordinate between teams.
5. Proficiency in MS Office (Word, Excel, Outlook) and basic CRM tools.

Preferred Qualifications

Key Attributes

1. Strong interpersonal skills
2. Positive attitude and confidence in handling customers
3. Team player with problem-solving ability